You will be provided with our clinic policy document at your first visit, but the following is information you may need beforehand.
Insurance billing
You are required to provide proof of insurance coverage (insurance card) at the time of your visit. For patients with insurance coverage in which Dr. Wells is a participating provider, we bill insurance directly and accept their payment plus any co-payments, co-insurance, deductibles and payments for non-covered services as payment in full. If your policy has an office visit co-payment, you agree to pay the co-payment at the time of your visit. Patients are responsible to know the terms of their insurance and whether naturopathic services are covered. If services are not covered, patients are responsible for payment.
For patients with an insurance plan in which Dr. Wells is not contracted, we will be happy to courtesy bill your insurance company. Please provide us with the necessary information. It will be your responsibility to follow-up with your insurance company should they deny payment for any reason. Keep in mind that ultimately your account balance is your responsibility.
Dr Wells participates in the following insurance networks:
- Regence Blue Shield of Washington
- BridgeSpan Health
- Premera Blue Cross of Washington
- LifeWise Healthplan of Washington
- First Choice Health Network
We are happy to courtesy bill out of network insurance plans. Patients who are seeing Dr Wells out of network will be asked to pay in full at the time of service for their first visit.
It is the patient’s responsibility to understand their insurance coverage and benefits. We encourage all patients to check with their insurance carrier before making an appointment with Dr Wells, and we have created a worksheet for you to use when checking your benefits. Download the worksheet:
Time of service / out of network discount
In recognition that patients seeing Dr. Wells out of network or with no coverage will be paying in full out of their own pocket, such patients will receive a discount on visits in the form of a reduced hourly rate. Dr. Wells’ in network hourly rate is $375; out of network and time of service patients will be charged a reduced rate of $250 per hour. This discount does not extend to services, such as injections or manual therapy, or non-service products such as supplements.
Late cancellations and no show fees
We require 48 hours notice to cancel or reschedule your appointment. For appointments on Mondays, that means you must give notice on Thursday because we are closed on Saturday and Sunday. Patients that “no show” or do not give 48 hours notice to cancel their appointment may be assessed a late cancel/no show appointment charge commensurate with Dr. Wells’ time of service rate of $250/hour. For example, a patient who “no shows” for a 60-minute appointment will be charged $250, while a patient who “no shows” for a 30-minute appointment will be charged $125. This charge is your responsibility. Insurance companies do not pay for missed appointments. A “no-show” is when a patient misses an appointment without cancelling it. This includes arriving 15 minutes after your scheduled appointment. Late arrivals of 15 minutes or more may be required to reschedule their appointment and will be assessed a “no show” charge as listed above. A patient with two or more “no shows” maybe be discharged from the
practice.
All clinic policies including the above and more are available in our full policy document:
